Alexander Baltas

Professional Summary

Dedicated and proactive System Administrator with a strong background in IT service management, cloud computing, and technical support. Certified in AWS Cloud Practitioner, CompTIA Security+, and multiple other industry-recognized credentials. Skilled in troubleshooting, documentation, and delivering high-quality user support across diverse hardware, network, and application environments. Currently pursuing a Bachelor’s degree in Cloud Computing to further enhance expertise in modern IT infrastructure solutions.

Professional Experience

System Administrator I – Lion Elastomers

March 2024 – Present | Baton Rouge, LA

• Manage and maintain on-site IT systems to ensure operational efficiency and uptime for a manufacturing environment.
• Implement and monitor network security protocols to safeguard company data and infrastructure.
• Collaborate with teams to deploy and support hardware and software solutions tailored to business needs.

Service Desk Analyst – TEKsystems

March 2023 – March 2024 | Dallas, TX (Remote)

• Provided remote technical support via phone, chat, and email, resolving hardware, network, and application issues for end-users.
• Utilized knowledge bases and internal ticketing systems (similar to ServiceNow) to document troubleshooting steps and categorize incidents.
• Delivered timely resolutions to enhance user satisfaction and minimize downtime across a variety of technical environments.

Warehouse Lead – Johnson Plastics Plus

November 2022 – March 2023 | Carrollton, TX

• Directed warehouse operations, leading a team to ensure efficient inventory management and order fulfillment.
• Fostered clear communication and teamwork to meet operational goals and deadlines.

Warehouse Associate – Johnson Plastics Plus

November 2021 – November 2022 | Carrollton, TX

• Supported warehouse activities, including inventory tracking, order processing, and logistics coordination.
• Developed strong organizational skills and attention to detail in a fast-paced environment.

Education

Bachelor of Science in Cloud Computing (In Progress)

Western Governors University

October 2023 – Present

Information Technology Studies

Collin College – Collin County, TX

January 2021

• Member of Phi Theta Kappa Honor Society

Certifications

• AWS Certified Cloud Practitioner – Amazon Web Services (Aug 2024 – Aug 2027)
• CompTIA Project+ – CompTIA (Issued Jun 2024)
• CompTIA Cloud+ ce – CompTIA (May 2024 – May 2027)
• Microsoft Certified: Azure Fundamentals – Microsoft (Issued Mar 2024)
• CompTIA Security+ ce – CompTIA (Jan 2024 – Jan 2027)
• CompTIA Network+ – CompTIA (Issued Aug 2023)
• CompTIA A+ ce – CompTIA (Oct 2022 – Oct 2025)

Skills

• IT Service Management: Ticketing systems (ServiceNow-like), user support, troubleshooting
• Technical Expertise: Windows, hardware/network troubleshooting, documentation
• Cloud Computing: AWS, Microsoft Azure fundamentals
• Leadership: Team coordination, communication, warehouse operations