I am a highly motivated IT professional pursuing a degree in cloud computing from WGU. With strong communication skills and a customer service orientation, I am eager to transition into cloud computing and apply my knowledge professionally. I am committed to ongoing learning and excited to contribute to the success of an organization that values innovation and growth.
March 2023 - Present
Nov. 2022 - March 2023
Lead a team to ensure that orders are completed and the warehouse is clean and organized on a daily basis and used knowledge of internal systems to troubleshoot inventory,shipping,receiving and equipment errors
Brought up improvement ideas either from the team or myself to upper management to see that they get implemented
Worked with team to document internal processes during downtime
Nov. 2021 - Nov. 2022
Ensured 99% of orders placed before 4pm are shipped the same day and Learned internal systems to properly track and move products throughout the warehouse
Feb. 2021 - Nov. 2021
Trained 10+ warehouse associates on procedures for picking and scanning furniture and appliances. I was Consistently top 5 on daily leader board for picked and loaded orders
March 2019 - Feb 2021
Trained 5+ warehouse associates on procedures for picking and scanning products. Insured store was properly stocked and helped customers to locate product quickly
March 2018 - March 2019
Maintained high standards of customer service during high-volume, fast-paced operations
WGU: In Progress
Microsoft: In Progress
CompTIA